FAQ

1. What types of trading accounts does Chuenman offer?

Chuenman offers Cash Securities trading account. Client can open an individual account and corporate account.

2. Is there any minimum deposit requirement when opening an account?

There is no minimum deposit requirement for account opening.

3. How can I open an account with Chuenman?

You can come visit our office in person or send us the completed account opening form with other required documents by post.

Office address(Hong Kong):

Flat A, 10th Floor, Health Building, 227-228 Gloucester Road, Wan Chai, Hong Kong

Office hours: 9:00am to 5:30pm (Mon – Fri); Closed on Saturday, Sunday and public holiday

4. What documents are needed to open an individual account?

i) Identity document e.g. HKID Card/Passport of the Account Holder(s)

ii) Residential Address Proof of the Account Holder(s) e.g. bank statement or utility bill issued within the past 3 months

5. What documents are needed to open a corporate account?

Please view the “Open Account” by clicking the Customer Service.

6. What documents are needed to open accounts by mail?

i) Completed Client Account Opening Document;

ii) Identity document e.g. HKID Card/Passport of the Account Holder(s);

iii) Residential Address Proof of the Account Holder(s) e.g. bank statement or utility bill issued within the past 3 months;

iv) If account opening form cannot be signed by a competent witness, the applicant can send cheque(s) to Chuenman. A cheque issued by a Hong Kong licensed bank bearing the same name as show in your identity document and the signature on the cheque issued by you should be identical to the signature signed on the Client Information Statement. The amount of your cheque should not be less than HK$10,000 made payable to Chuenman Securities Limited

New account will not be activated until the cheque is cleared.

v) Made by the witness to witness and sign the opening account form, witness must be a registered person under SFC or Justice of the Peace or certified public accountants or lawyers.

7. How long does it take to open a trading account?

The process usually will be completed within 2-3 working days after we received all relevant documents and they are properly signed.

8. Are there any charges for opening a trading account?

No. There is no account opening fee. Regarding the commission, fees and levies.

1. How to deposit fund into Chuenman account?

I. Deposit cash or cheque or draft or transfer fund into the following bank accounts

Bank name Currency Account number
BANK OF CHINA (HONG KONG) LIMITED. HKD 012-582-0-003089-2
Chong Hing Bank Limited HKD 041-256-10-106962-6

Recipient: Cheque or draft should be made payable to “Chuenman Securities Limited” or 「川文證券有限公司」.

Confirm Payment: Client must e-mail (cs@chueman.com.hk), fax (852-3576 3399), mail or in person, provide the bank-in slip to Chuenman; if the deposit is done through internet banking service, client must e-mail the transfer confirmation screen to Chuenman.

Note: Client must state to the bank teller your Chuenman account no. as Reference Code, all the deposits on or after 3pm will be updated in Chuenman account in next trade day.

2. When is the cutoff time of cheque deposit?

The cutoff time of cheque deposit is 3pm. Cheque deposited thereafter will be processed on the next trading day.

Cheque deposited on Saturday will also be processed on the next trading day.

3. When will a deposit be shown at my account? When can it be used for trading?

If the deposit is made by cheque on or before 3pm, the amount will be shown in the account immediately. When the deposit can be used for trading is based on the following situations:

i) If the cleared securities portfolio value is not less than the cheque amount, and the cheque deposit is not over HK$100,000, client can place orders at once;

ii) In other cases, cheques deposited before the cutoff time can be used for trading at 4pm on the next trading day; cheques deposited after the cutoff time can be used for trading at 4pm on the trading day following the next trading day.

4. Can I earn interest for the fund deposited at Chuenman account?

If the deposit rate set by Chuenman is above 0%, the cash balance at client account will receive credit interest accrued daily. The accrued interest will be deposited to client account at Chuenman on the first day of the following month.

5. How to withdraw fund? When is the cutoff time of fund withdrawal?

Clients can withdraw fund through Chuenman Web or Chuenman Web Mobile.

Withdrawal made before 12pm on any trading day will receive the amount deposited by crossed cheque to the registered bank account in the afternoon on the same trading day. Withdrawal made after 12pm on any trading day or non-trading day will receive the amount deposited by crossed cheque to the registered bank account in the afternoon on the next trading day.

6. Can the fund withdrawal instruction be cancelled?

Client could cancel your fund withdrawal request before 12pm on the cutoff day: go to “Account Balance”, then selecting “Withdrawal” and specify the account. It could click “Remove” to cancel if the status still in “Pending”. The fund under the cancelled withdrawal can be used for trading immediately.

1. Does Chuenman collect monthly or annual fee, or custodian fee?

Chuenman does not collect any monthly or annual fee, or custodian fee.

Even when there is no fund or securities at the account, the client need not pay any maintenance fee.

2. How about other fees charged by Chuenman?

You may view the “Charge and Commission” by clicking the Customer Service.

1. How to place orders at Chuenman Web?

No installation is required for Chuenman Web. It can be operated in ordinary web browsers.

When client logons to Chuenman Web, click the “order” icon, and the quotation window will open. Entering the securities code and pressing “Buy” or “Sell” button, you can input the needed information to place an order.

If you want to place a market order, press “Market Buy” or “Market Sell” button instead.

2. What is the maximum lot size of a securities order?

A securities order can have the quantity range from one board lot to 3,000 board lots.

Of course, if client has limited fund, the maximum quantity is the maximum number of board lots (if less than 3,000 board lots) that can be purchased using the fund in the account. For sell orders, the maximum quantity is the number held (if less than 3,000 board lots) by the client.

3. Must I deposit fund before buying? Can I trade right after cheque deposit?

As Chuenman is very concerned with client risk management, all clients must deposit sufficient fund by cash, cheque, bank draft or bank transfer before securities purchase.

When Chuenman confirms the transfer, clients can place orders at once. If deposit is made by cheque, the treatment is based on the following situations:

i) If the cleared securities portfolio value is not less than the cheque amount, and the cheque deposit is not over HK$100,000, client can place orders at once;

ii) In other cases, cheques deposited before the cutoff time can be used for trading at 4pm on the next trading day; cheques deposited after the cutoff time can be used for trading at 4pm on the trading day following the next trading day.

4. Can I use the sale proceed to buy securities right after selling?

The sale proceeds from the sale of securities can be used immediately for purchase. Clients need not wait until the settlement date.

The policy to allow buying right after selling gives more flexibility to clients to utilize their fund.

5. Can I sell the securities just bought?

The securities purchased by Chuenman clients through Chuenman Web can be sold immediately. Even the purchase order has only been partially matched, the securities already purchased can be sold.

The policy to allow selling right after buying gives more flexibility to clients to utilize their fund.

6. Can I place an order for the following trading day?

Chuenman Web allows clients to enter next-day order instruction after market close. At market open on the next trading day, Chuenman Web will automatically place the order to the market.

Chuenman Web provides 24-hour trading services. Clients can still manage your orders on weekends and public holidays.

7. Can I trade at market price? What is special for market order?

Clients can trade securities at market price during continuous trading session. By choosing market order, clients can place a market order.

Market orders do not require the entry of price, and allow clients to buy or sell within 10 price spreads from the best price. However, if the quantity queuing at the market is less than the demanded, the unmatched portion of the order is automatically cancelled.

1. What types of statements are received by Chuenman clients?

When you have completed a transaction, deposit/withdraw fund or stock, apply for IPO, or receive the distribution from listed companies, you will receive the electronic consolidated statement in the evening the same day.

If you have the above activities, or the account balance has cash balance or deficit, or securities holding, you will receive the electronic monthly statement within the first 3 trading day of the following month.

Electronic statements will be sent to the clients’ email address. Clients can keep them for record.

2. How to view the statements?

Electronic statement is in the format of Portable Document Format(PDF). Clients may use Adobe Acrobat Reader

3. Can I receive the statements by mail?

If clients want to receive statements by mail, you have to paid additional charges. Please view our “Scheme” under our website.

4. Why my Chuenman electronic statement has not yet been received?

If you cannot receive the Chuenman electronic statement, you may check the junk mailbox to find it.

Certain email management software and Internet email providers filter emails, and treat emails from new senders as spams. Therefore, users must set emails from Chuenman.com.hk as a trusted source, or else, you have to get the electronic statement from your junk mailbox.

If you still cannot receive the electronic statement, please contact our Customer Services Department.

1. How to download Chuenman Mobile Platform?

Android

IOS

2. Can I access Chuenman Mobile Platform when I am overseas?

Chuenman Mobile Platform is accessible as long as you have an Internet connection and are using one of the Supported mobile handsets. Please check with your telecommunication service provider for details.

3. Do you consolidate the Chargeable Real-time Quotes I use across different e-channels provided by Chuenman?

Yes, we consolidate these usages.

1. What realtime quote is provided by Chuenman?

Chuenman provides 3 types of real time quotation services, including

A. Real Time Basic Quote

B. Market Depth Snap Shot

C. Streaming

2. What are the differences between paid quotes and free quotes?

A. Real Time Basic Quote Service includes nominal, day high and low prices and turnover amount, without streaming format.

B. Market Depth Snap Shot Service provides nominal, day high and low prices and turnover amount. Furthermore, it also includes the Best bid/ask price and volume, Market depth (10 price levels) and broker queues.

C. Streaming Service is in a streaming format, with all securities data updated every second automatically. Under the Streaming Data Service plan, customers can view real time quotes with no limit.

Service details as below:

1. What is the hardware requirement to run Chuenman Web?

Personal computers

Pentium IV or above

256 MB Ram or more

Windows XP or above

Apple computers

Mobile phones (Chuenman Mobile Platform)

Android, iOS

2. Which browsers can run Chuenman Web?

All the following browsers can run Chuenman Web:
Google Chrome, Internet Exploer, FireFox, Safari

3. How Chuenman Web protects client information and trade security?

Chuenman is very concerned with security of client information and trading:

i) Chuenman servers have multiple security implementation: staff entering server room must have the security card and password, and the server has a number of access passwords. Client passwords are stored in the database in encrypted form, so even staff of Chuenman cannot obtain any client password.

ii) Data sent or received by Chuenman Web are encrypted. More important information like login password, is further encrypted to ensure security during Internet transfer.

Regarding the security of client computers, Chuenman advise our clients to use more secured browser.

4. Why can't I view the whole display when I browse the online platform?

Clients may resize your browser window to show the full screen of Chuenman Web.

5. Can I login Chuenman Web through proxy server?

Chuenman Web allows direct connection or connection through proxy server.

Clients need not choose the way of connection because Chuenman Web can detect the connection mode itself.

As the speed of proxy server depends on the settings at the client side, the speed of Chuenman will also be affected. Normally, connection through proxy server is slower than direct connection.

If you cannot access Chuenman Web, you may logon into Chuenman Web Mobile.

6. Why Chuenman Web logout automatically?

Chuenman Web may logout automatically because:

i) Connection to the Internet is broken;

ii) You ISP has changed the IP of your computer;

iii) Your account is logged in again; or

iv) Chuenman Web is undergoing system upgrade.

1. What is Market Order Service?

Market Order Service helps customers to buy or sell securities at the prevailing market price immediately. Market order is an order which client does not set a limit price. Such order will be executed at prevailing market price at time of execution. The executed price may not fall within or largely deviate from client’s expected price at the time of order placing especially at the beginning of morning trading session as many accumulated pre-market opening orders have to be handled.

2. How is Market Order being executed?

Chuenman will submit your Market Order to the market (i.e. The Stock Exchange of Hong Kong (SEHK)) with one try only for auto-matching and execution by matching it up to 10 best price queues at SEHK (i.e. the prevailing best queue and up to the 10th queue at 9 spreads away at the time when the market order is processed by Chuenman) and up to a maximum of 20 spreads from the prevailing nominal price (as the case may be). Any unfilled quantity of your market order as a result of the above mechanism will be automatically cancelled immediately.

3. Will the outstanding quantity of my market order being queued in the market?

No. Any unfilled quantity of your market order will be automatically cancelled immediately and will not be queued in the market. You may place another order as you wish.

4. Any Good Till Order options?

Yes. Only One Day Order for Market Order is available.

5. What are the service hours for Market Order?

Our service hours are 9:30 am to 12:00 noon and 1:00 pm to 3:59 pm of each trading day.

6. What if the funding of the settlement account to settle a Market Order is insufficient due to volatile market movement?

Taking into account of customer’s background and the credit risk involved, Chuenman can, at its absolute discretion, purchase in whole or in part of the market order received and the customer has to settle the shortfall before T+2 days. Otherwise, Chuenman has the right to sell the related securities at any time to set off the shortfall without prior notice to the customer.

Chuenman will reserve the right to sell the related securities to set off the shortfall at any time with the consideration of customer’s background and the credit risk involved.

How to set up an Iceberg Order?

An iceberg order is an extension of Limit Order to buy and sell large amounts of securities. Investors have to set the order price, total order quantity and visible order quantity (Max Floor), which must be smaller than total order quantity. Also, investors can choose the specific period for the Iceberg order to be effective. A Limit Order will be reported to other market participants at the set price with order quantity equals to the visible order quantity. When the visible order is fulfilled, a new part of the hidden portion of the same size becomes visible until the total order quantity is fulfilled.

Can I place a schedule order?

Chuenman Web allows client to place a schedule order. When client set the schedule time of an order, Chuenman Web will automatically place the order to the market.

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